The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library.

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays.

The center can be reached by calling (734) 287-6550 or visiting in person. The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year.

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street. If you are using the official payment site for water bills have your account number and jurisdiction code 3212 If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards

Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area. We will keep you informed of important information to avoid calling into City Hall.

Did you know, that you can save time by reporting issues on our new app??

iCare web

Customer Service Staff

  1. Be smart about fireworks during Fourth of July Weekend

    Lighting off fireworks more than 48 hours before or after a national holiday is a ticketed offense in the City of Taylor. Don’t violate the law or turn the Fourth of July weekend into a hospital visit. Read on...
  2. Treasurer offers various ways to pay summer tax bills

    Due to the COVID-19 pandemic, the City of Taylor is offering five options to pay summer tax bills. Read on...
  3. Taylor Together: Small Business Relaunch Grant Program opens

    The City is offering small business relaunch grants of up to $7,500 as part of its “Taylor Together: Small Business Relaunch Grant Program.” This program will aid businesses in overcoming the ongoing effects of the COVID-19 worldwide pandemic. Read on...
View All