The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library. 

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays. 

The center can be reached by calling (734) 287-6550 or visiting in person.  The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year. 

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street.  If you are using the official payment site for water bills have your account number and jurisdiction code 3212  If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards

                           Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area.  We will keep you informed of important information to avoid calling into City Hall. 

 Did you know, that you can save time by reporting issues on our new app??

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Customer Service Staff

  1. Snow emergency lifted

    The snow emergency first declared for the City of Taylor on January 19 has been lifted as of 10 a.m. January 21. Thank you for your cooperation. Read on...
  2. 2019 State of the City address featuring Mayor Sollars scheduled Feb. 21

    The 2019 State of the City address, featuring Mayor Rick Sollars and presented by the Rotary Club of Taylor, is scheduled for February 21 at the Lakes of Taylor. Read on...
  3. 'Name the Baby Cows!' contest kicks off with introductory debut at Petting Farm

    Everyone can name a “famous twosome” or iconic couple. From Adam and Eve to Abbott and Costello, we’ve had our share. But now you get an opportunity to name the next iconic couple, two miniature cows, a girl and boy, Taylor-style. Read on...
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